Custom Made Items

Doors are custom made and are not re-stockable, please review the measures, if modifications are necessary, you must advise us within 24 hours.

Return Goods Policy

Requests in writing for RGA must be made to our Customer Support Department within 30 days of the material shipments from manufacturer. We will determine the eligibility to return any material and will notify the requestor within 5 days upon receipt of written request. Any material returned or disposed of without the proper authorization by us will be refused and no credit will be issued. Return goods must be shipped freight prepaid at the requestor's expense within 15 days of receipt of written authorization. The requestor must determine the carrier. All material returned must be received in original packaging. Credit will be given on returned material only after ceipt and inspection. The RGA form must accompany all returned material. Credit for all authorized returns are subject to a 30% restocking charge on the net acceptable material value. Any "non-stock" items may not be returned.

Damage in Transit

All packing is in accordance with carrier requirements. For your protection, before accepting any shipment, examine it carefully. If there is evidence of damage or a shortage, insist that the delivering carrier make suitable notation to that effect on the freight bill before you sign it. If, after receipt of shipment, concealed damage is discovered, immediately notify the delivering carrier, requesting immediate inspection. The inspection report should be used to support your claim against the carrier. Any claim for damage or shortage must be filed by you with your delivering carrier. We will not accept the return of merchandise damaged in transit. Your recourse is with the delivering carrier. Freight claim filing is the responsibility of the consignee and not Specialtydoors.com.

Caution: When you give the delivering carrier a clear receipt for a shipment in which there is damaged merchandise or a shortage, the carrier is relieved of further responsibility.